Augmented Reality Assistance

DORST Augmented Reality Assistance is a remote service solution available anywhere in the world and intended to solve even complex matters via video connection without requiring on-site service. This technology is based on the creation of a safe VPN connection between your mobile device and our DORST Service Centers.

In case you need technical assistance or support, you can consult a DORST expert from just anywhere in the world and our service engineers will be ready to provide quick and professional assistance in case of questions, problems or failures.

If you are interested, you can conveniently purchase suitable video data glasses including accessories and installation details by contacting our service department. As soon as you have received our shipment, we can immediately assist you without any delay.

Technician with livestream on 3D glasses

Your Benefits at a Glance

  • Prompt availability of a DORST service engineer via video connection
  • Reduction or avoidance of time-consuming travels
  • Availability of DORST experts all around the world

  • Immediate launch of troubleshooting and elimination of errors assisted by audiovisual support in real time
  • Guided troubleshooting and elimination of errors reduces the time your employees have to invest in such issues

  • Reduced number of field service jobs, where the same results can be achieved by means of guided audiovisual failure analysis and repair
  • Reduction of travel expenses and non-productive travel times
  • Efficient prior clarification of service jobs

  • Prevention of assembly errors
  • Identification of spare parts or defective subassemblies

Do you have any questions?
We are glad to be at your service.

Contact us.