Remote Support

Our Remote Support is a highly efficient and proven remote service solution, providing a maximum level of security for your DORST system. After your authorization, our expert will be given certified access to your data via a secure VPN connection established by the eurogard ServiceRouter, which has already been integrated into your system before it has left our company.

This is a swift and efficient way to identify and eliminate failures in your system. The remote connection enables us to be there for you whenever you need us and to assist you in many different tasks relating to the operation or maintenance of your system.

  • Precise and comprehensive diagnostic possibilities ensure quick reaction and efficient troubleshooting
  • In many cases, quick, simple and inexpensive corrective measures can be taken via remote connection
  • Optimization of program and process parameters
  • Technological support in developing, optimizing and setting up your articles
  • IPG® expert mode for increased performance and energy optimization
  • Installation of requested software updates and setup of auxiliary functions
  • Absolute security and control of your connection due to hardened Linux software modules and VPN solution including certificate and personalized key
  • Simple management and monitoring of your connection as well as quick administration of all system inputs
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